Shipping policy

Shipping 

Where we deliver to: 
We deliver to all locations within Australia and to selected overseas locations via Australia Post.

Delivery Times: 
Some items from Gems by Nadia are made to order, we ask that you allow 5-10 business days from date of order. If there is a delay due to unforeseen circumstances, you will be notified.

International Orders: 
Please allow 10-15 business days.

Customs charges: 
Please note that Gems by Nadia is not responsible for any customs or importation charges that maybe incurred. It is the customer's responsibility to cover all customs related charges.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.